Payments & Cancellation
At thelootlo.com, you can choose to pay thru your VISA, MASTER, AMERICAN EXPRESS Credit Card, VISA, MASTER, MAESTRO Debit Card, a wide range of NET-BANKING Options and CASH ON DELIVERY (COD) on selected Products & Selected Postal Codes provided by our Shipping Patners.
Whenever your online mode of payment, you can be rest assured that thelootlo trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
We at thelootlo.com cancel orders under the following circumstances:-
An order may be cancelled if information provided by a customer is found incomplete. The customer will be notified within 24-72 working hours in such an event. It will be the customer’s responsibility to furnish correct information and re-place the order within 48 hours.
thelootlo in some cases cannot accept orders and the reserve the right to refuse / cancel the same at its sole discretion due to many reserve like Quantity limitations, errors in product specifications or pricing or anything suspicious about the order which we identify for not accepting the order. We can also ask for more information for accepting the order in certain cases. We would timely update the customer in case the order is fully or partially cancelled or for seeking any other details for accepting the order.
Our Customers can cancel the orders under following circumstances:-
the lootlo gives its Customers right to cancel their order until it has been processed in our warehouse / vendor partner and before “Dispatched” status by sending email [email protected] All prepaid orders will receive their money back in 5-7 working days after confirmation of order cancellation. If you had made a “Cash on Delivery”, there is no amount to refund because you haven't paid for your order.
If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our Customer Care team.
You can modify the shipping address of your order before we have processed (shipped) it, by contacting our Customer Care team at [email protected] or calling at 0261-2566007 (11am to 7pm monday to saturday ).