Customer Care: +91 7990842887
 

Delivery and Return Policy

Delivery & Returns Policy 

 

1.    When will my order be delivered?

We usually deliver within 3-7 working days of dispatch of the order. 

 

2.    Are there any additional handling charges?

Handling Charges

Type

Below ₹3000

Above

₹ 3000

 

COD

100

Free

 

Prepaid

Free

Free


RETURN POLICe




We believe in our customer satisfaction, and always try to provide the best quality products to our customers at greatest competitive price and in that process, if sometimes you didn’t like any product fit, colour, style or material so no need to worry. There is easy return exchange and cancellation process on thelootlo.com, If you have received any wrong or damage product and you want to exchange any product please contact us on [email protected] or can contact our customer care executives on 7990842887 within the working days (Mon-Sat) 10:00AM-7:00PM. Before returning, exchanging or cancelling any products please consider the following given points.. 


If don't like the product you can return.

But we do not have a return couier service from here.

Customer have to return from there

    • Points to be considered in Returns process:
    • (1)Return requested will only be accepted within 3 days from the day of delivery.
    • (2)The products will be returned only if the product is unused, unwashed and should be packed in the original packing with all the tags on their place, if the tags are being found missing then the products will not be returned.
    • (3)The customer will get the payment of the product within 2 days after we received the product.
    • (4)The customer have to send his account details on [email protected] for payment process.
    • (5)The product should be repacked in safe condition for shipment.
    • How to return the products purchased on thelootlo.com
    • (1)The product should be unused and unwashed and should be in its original condition.
    • (2)For easy return you can discuss your issue with the thelootlo customer care executive on [email protected] or can call on 7990842887 within the working days (Mon-Sat) 10:00AM-7:00PM, (excluding national holidays).
    • (3)Please make sure that the correct and complete product is handed over with its original packing.

    • Follow the steps for exchange process:
    • (1)The new product will be send to the customer which will take around 7 days from the day we have received the exchanged product.
    • (2)The payment of the product will depend upon the exchanged product price,
    • (3)If the price of the new product is more than original product price than the customer have to pay that extra amount via online(bank transfer)
    • (4)If the price of the new product is less than the original product price then we will refund the remaining amount via making coupon of that amount. 
    • (5)Exchange products will not be cancelled.